At bitrix24, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly and transparently explains how we collect, use, store and protect your personal information each time you use our platform. Please take a moment to read it so you fully understand your rights as a bitrix24 user.
We only collect data that is truly necessary to operate our services. Your data is never sold to anyone. You may request a copy or deletion of your data at any time. All information is protected with the latest encryption. Should you have any questions, our support team is available 24/7.
This Privacy Policy is issued by bitrix24 and applies to all users who access or use our platform — whether through the website, mobile app, or any other digital channel operated by bitrix24.
We understand that you are entrusting us with your personal information, and we value that trust greatly. This policy is written in plain language that Malaysia users can easily understand, so you know exactly what happens with your data — no confusing legal jargon, no hidden terms.
This Privacy Policy should be read together with Terms and Conditions bitrix24, which constitutes the entire agreement between you and our platform. Continued use of the bitrix24 platform means you accept the terms set out in this Privacy Policy.
Bitrix24 collects your personal information in several ways — directly when you register or use the platform, automatically through tracking technologies, and sometimes through trusted third parties such as payment providers and identity verification partners.
Below are the categories of information we collect:
| Data Categories | Examples | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account number, account holder name, transaction records | Payment Process |
| Technical Data | IP address, browser type, operating system, device | Collected automatically upon access |
| Usage Data | Game history, betting records, session duration | Collected automatically during gameplay |
| Communication Data | Live chat transcripts, support emails, feedback | Customer support interactions |
Every piece of information we collect has a clear and legitimate purpose. bitrix24 uses your personal data for the following purposes:
Bitrix24 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.
Bitrix24 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties in order to provide our services:
The security of your personal data is the highest priority at bitrix24. We implement a range of robust technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
Your personal data is retained for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain your data for the period required by applicable law before it is securely deleted.
Bitrix24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
We use several types of cookies:
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the bitrix24 platform.
As a user bitrix24, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide this information within a reasonable timeframe.
If your data is inaccurate or outdated, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time and we will stop immediately.
You have the right to receive your data in a machine-readable format for transfer to another service provider if desired.
In certain situations, you may request that the processing of your data be restricted while a dispute is being resolved.
Platform bitrix24 is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal data from minors.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and terminate the relevant account. Parents or guardians who believe their child may have registered on our platform are encouraged to contact us immediately.
The bitrix24 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the bitrix24 platform and does not cover the privacy practices of any third party.
Bitrix24 is not responsible for the privacy policies or data collection practices of third-party websites or services. We encourage you to read the privacy policy of each website you visit separately.
Our trusted payment providers and KYC partners each maintain their own privacy policies that comply with relevant industry regulations. bitrix24 only works with providers that have been vetted and meet high data security standards.
Bitrix24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
We encourage you to review this Privacy Policy page periodically. Continued use of the bitrix24 platform after any changes are published means you accept the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For issues related to responsible gaming and self-protection, please refer to Responsible Gaming page ours.
We do not merely comply with the law — we genuinely care about the privacy of every Malaysia user who trusts the bitrix24 platform.
All data transmitted and stored on the bitrix24 platform is protected with 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide.
The bitrix24 identity verification process only needs to be completed once. Your documents are processed through a secure KYC system and your data is not retained longer than necessary.
All financial transactions on bitrix24 comply with PCI-DSS standards. Your card and bank account details are not stored directly in our systems.
Bitrix24 has never and will never sell, rent, or trade your personal data to any third party for marketing or any other commercial purpose.
You may access, correct, restrict or request deletion of your data at any time. Your privacy rights are fully respected, no complicated conditions attached.
The dedicated bitrix24 privacy team is available to assist you in Bahasa Melayu at all times. Any personal data requests will be handled promptly and professionally.