Terms and Conditions of Use bitrix24 Platform for Malaysian Players

1Acceptance of Terms of Use

By accessing, registering, or using the platform bitrix24 — whether via the website, mobile app, or any other interface provided — you hereby confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These Terms and Conditions apply to all users of the bitrix24 platform, including visitors browsing without an account, registered members, and any party interacting with our content or services. Use of this platform signifies your explicit consent to all provisions contained in this document.

2Eligibility to Use the Platform

To ensure the platform bitrix24 is used responsibly and in accordance with applicable laws, there are several eligibility requirements that every user must meet:

• You must be at least 18 years old on the account registration date.
• You must be a legally competent individual capable of entering into a binding agreement.
• You are not located in any jurisdiction that prohibits or restricts the use of services of this nature.
• You have not previously been banned or restricted from using the bitrix24 platform.
• The information you provide during registration is accurate, complete, and up to date.
• You use this platform for personal entertainment purposes only, and not on behalf of any third party.

Bitrix24 reserves the right to verify user eligibility at any time and may request identity verification documents (KYC) as part of its compliance process. Users who fail to meet any eligibility requirement may have their access restricted or terminated without prior notice.

3Registration & Account Management

Each user is only permitted to hold one (1) active account on the platform bitrix24. Owning more than one account is a violation of these terms and may result in all related accounts being suspended or terminated, with all balances and wins forfeited.

When registering, you are responsible for:

• Provide your full name, date of birth, email address, and valid, accurate personal information.
• Create a strong password and keep it confidential from all other parties.
• Notify bitrix24 immediately if you suspect your account has been compromised or accessed without authorisation.
• Update your account information should there be any changes to your personal details.

Bitrix24 shall not be held liable for any losses arising from a user's failure to safeguard their login credentials. You are solely responsible for all activities that occur under your account.

4Deposits, Withdrawals & Transactions

Platform bitrix24 supports a variety of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. All deposits are processed instantly and funds are credited directly to your account.

• Deposit: All deposits must be made via payment methods approved by bitrix24. bitrix24 does not accept cash or direct transfers through unofficial channels.
• Withdrawal: Withdrawal requests will be processed once your KYC verification is complete. Withdrawals to eWallets are processed faster than standard bank transfers.
• Currency: All transactions on bitrix24 are conducted in Malaysian Ringgit (MYR).
• Transaction Limits: Minimum and maximum limits for deposits and withdrawals are subject to bitrix24's current policies, which may change from time to time.
• Withdrawal Methods: Withdrawals must be made via the same method used for the original deposit, subject to current compliance requirements.

5Bonuses, Promotions & Special Offers

All bonuses and promotions offered by bitrix24 subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all bitrix24 bonuses are as follows:

• Each bonus has wagering requirement that must be met before a withdrawal can be made.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the applicable wagering requirements.
• Only one welcome bonus is permitted per user, household, or device.
• Bitrix24 reserves the right to withdraw any bonus granted in error or obtained through fraudulent means.
• Seasonal promotions and special offers have a validity period subject to the expiry date stated in the respective promotion terms.
• Bonus abuse or any attempt to exploit the bitrix24 promotions system will result in the cancellation of all bonuses and possible account termination.

6Game Rules & Fairness

All games available on the platform bitrix24 using the system Random Number Generator (RNG) that has been independently verified by an accredited third-party audit body. This ensures every game outcome is fully random, fair, and cannot be manipulated by any party — including bitrix24 itself.

• Specific rules for each game are displayed within the respective game interface and must be read before starting to play.
• Game results generated by the system are final and cannot be disputed unless there is clear evidence of a verified technical failure.
• In the event of a technical failure during a game, bitrix24 reserves the right to void the affected round and return the original bet to the player.
• Attempting to modify, hack, or cheat the bitrix24 game system is a serious violation that will result in legal action.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited.

7Expected User Conduct

Bitrix24 is committed to maintaining a safe, respectful, and enjoyable environment for all members of our community. As such, all users are required to comply with the following conduct guidelines:

• Not using offensive, threatening, or hurtful language when interacting with other users or the bitrix24 support team.
• Not spreading false, misleading, or defamatory information about bitrix24 or other users.
• Not attempting to influence or manipulate game outcomes through unauthorised means.
• Not engaging in any money laundering activities or suspicious financial transactions through the bitrix24 platform.
• Not sharing your login credentials or allowing others to use your account.
• Comply with all applicable local laws and regulations while using bitrix24's services.

8Data Security & User Privacy

Bitrix24 takes the protection of all users' personal data seriously. All information you provide to us is collected, processed, and stored in accordance with Privacy Policy bitrix24 which forms part of these overall terms.

• Your personal data will not be sold, rented, or shared with third parties without your consent, unless required by law.
• Bitrix24 uses 256-bit SSL encryption for all communications between your browser and our servers.
• Your financial information is processed through a secure payment gateway that complies with PCI-DSS standards.
• You have the right to request a copy of your personal data or to request its deletion in accordance with the rights granted under applicable data protection laws.

For complete information on how we handle your data, please refer to bitrix24 Privacy Policy.

9bitrix24 Limitation of Liability

Although bitrix24 strives to keep the platform running without interruption at all times, there are liability limitations that all users must understand:

• Bitrix24 is not liable for any indirect, incidental, or consequential losses suffered as a result of using the platform.
• Bitrix24 does not guarantee that the platform will be available at all times without interruption — scheduled maintenance and technical circumstances beyond our control may cause temporary disruptions.
• Bitrix24 is not liable for any losses arising from a user's internet connection failure, device malfunction, or technical issues beyond the platform's control.
• Users are solely responsible for their own betting decisions. bitrix24 does not guarantee wins in any game.
• In the event of a dispute regarding a transaction or game outcome, bitrix24's system records shall be considered conclusive evidence, unless proven otherwise.

10Account Suspension & Termination

bitrix24 reserves the right to suspend or terminate any user account for the following reasons, without prior notice:

• Violation of any provision under these Terms and Conditions.
• Fraud, money laundering, or any suspected or confirmed illegal activity.
• Providing false information during registration or the KYC process.
• Use of more than one account by the same individual.
• Attempting to exploit technical vulnerabilities or the platform's bonus system.
• Official requests from the relevant authorities.

Users may also choose to close their own account at any time by contacting the bitrix24 support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with current policy.

11Amendments to Terms and Conditions

bitrix24 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on this page.

It is your responsibility as a user to review this Terms and Conditions page periodically to stay informed of the latest updates. The "Updated" date at the top of this page indicates when these terms were last modified.

Your continued use of the bitrix24 platform after any amendments are published constitutes your acceptance of and agreement to the revised terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12Contact Us

If you have any enquiries, concerns, or feedback regarding the Terms and Conditions bitrix24 our team is ready to assist you at any time:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the bitrix24 platform.
• Support Email: [email protected]
• FAQ: Visit FAQ page for answers to frequently asked questions.

For issues related to responsible gaming, please refer to Responsible Gaming page for guidance and available support tools.